NHTSA Complaint #11519930 — 2018 MAZDA CX-5

ENGINE issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11519930
Vehicle 2018 MAZDA CX-5
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

When driving I started to smell a burning oil or rubber smell inside the cabin of the car. When I stopped I could see smoke coming from under the hood. When I was able to park, I opened the hood and could see smoke coming from the engine. There were no warning lights displaying on the dash, no leaking fluid from under the car. I did not feel safe continuing to drive the car without having it seen, so I took it to the closest Mazda dealer service. After inspecting the issue I was told there is a cracked cylinder head that is leaking fluid into the engine and the exhaust and I would need a brand new engine. The service manager said this is a known issue with the 2018-2021 Mazda CX-5. Unfortunately, the warranty that would cover this expired in April 2023 (at the time of writing this, it's May 1, 2023). It should be noted that my CX-5 is only 5 years old with ~37,000 miles on it. I was told by the Mazda service manager that the car is not safe to be driven in this condition and would have to stay in their possession on their lot until I decide if I want to have it fixed.

Related Complaints for the 2018 MAZDA CX-5

Other ENGINE Complaints

#11719213 All of a sudden, my engine started making this ticking noise. I brought it to a mechanic, and he said the noise is co...
#11718745 Noticed the smell of burning oil and smoke from the engine while driving on the interstate with my husband and young ...
#11716158 Turned car on when leaving for work. Smelled a strong burning smell. Fluid all under car on the driveway. Took the ve...
#11714123 While driving, my 2018 Mazda CX-5 experienced a sudden and complete loss of engine power without warning. The engine ...
#11708847 The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustme...

Recent Complaints for the 2018 MAZDA CX-5

#11708847 FORWARD COLLISION AVOIDANCE: WARNINGS The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustme...
#11708847 UNKNOWN OR OTHER The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustme...
#11697198 POWER TRAIN 2018 Mazda CX-5, 2.5L NA Has been diagnosed with leak in the cylinder head cover, which has resulted in engine oil le...
#11694487 ENGINE AND ENGINE COOLING The contact owns a 2018 Mazda CX-5. The contact stated that while driving at 45 MPH, there was smoke coming from the ...
#11685332 POWER TRAIN the cylinder head has a crack in it witch sprays oil all over the engine.it also sprays oil on to the very catalitic ...
Check any vehicle history by VIN - Free vehicle history report