NHTSA Complaint #11519660 — 2013 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11519660
Vehicle	2013 FORD ESCAPE
Component	STEERING
Date of Incident	April 6, 2023
Date Filed	April 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

We had several instances where the Steering Assist Fault Service Required warning message would come on when the vehicle was started, and this resulted in a loss of power steering. When the vehicle was turned off and restarted, the power steering would come back on. We took the car to the Ford dealership and they confirmed that there was a Control Module internal electrical failure (PSCM) and they recommended the power steering system be replaced at our expense. The repair bill was $2550.16. The loss of power steering in a vehicle is a critical safety issue, as it could result in an accident.

Related Complaints for the 2013 FORD ESCAPE

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#11624564 — November 11, 2024 — This is follow up to my complaint that I made last week. The NHTSA issue number is 11624016. I have found numerous ...

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#11623358 — November 3, 2024 — The power steering stopped working as driving it. Dashboard message read "steering assist fault service" Unable to st...

Recent Complaints for the 2013 FORD ESCAPE

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#11718886 — ELECTRICAL SYSTEM — February 18, 2026 — The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, the passenger sea...

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