NHTSA Complaint #11519570 — 2017 KIA SORENTO

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11519570
Vehicle	2017 KIA SORENTO
Component	STEERING
Date of Incident	March 20, 2023
Date Filed	April 29, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

Kia Sorento are being stolen like crazy. I took my Sorento to Russ Darrow Wauwatosa to get the anti-theft software updated. When I got there, the supervisor told me that 80% of cars on which the update was applied ended up having the steering wheel have all buttons on it not working. This scared me and I ended up not getting the software for my Sorento. Why would Kia fix one problem and create 10 other ones? Or did the car dealer's supervisor lie to me? Thanks, Ahmed.

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