NHTSA Complaint #11519408 — 2021 CHRYSLER PACIFICA

The 03A recall has now been performed on our vehicle, and we are not sure if we will pick it up to drive again or not. We are not sure if we trust it. Hybrid system faults have happened three times, this is the best of my memory. April 2022 I had noticed the battery wasn't really being used driving regular routes & made a service appointment. Before the appt we saw a Hybrid System Fault. The dealership in (Town Y) could see the fault, but thought it was a false alarm. They did the prescribed fix for the false alarm, but the fault was still there so they did a repair of some kind. Sept 2022, pulling out from home &at the bottom of the driveway it gave a hybrid system failure or alert, put itself in turtle mode. I pulled back into the garage and parked. Next day I drove 9-10 miles from home to dealership in turtle mode. As I was pulling up to the (state highway) & Main St intersection (was on an incline), the car went from turtle mode to park, lights and alerts were flashing, and it was quite scary. I couldn't get the out of park into neutral to move to the side of the road. I couldn't turn it in or off, it was in a weird kind of limbo or perpetual computer restarting kind of mode. After 15-30 minutes, the wipers started to go on their own volition. The car seemed to have a mind of its own. Had to get towed, 12V battery replacement, radio replacement. Jan 2023, I was driving to school for pickup, <8 miles, neighborhood & highway. Hybrid system fault happened while I was driving on the highway, 4-4.5 miles from home. The alerts were popping up and warning me to pull over now, I did that as fast and safely as I could. The car then seemed stuck in park, I hit the button and opened the door to really turn it off. After a few minutes tried turning it on again. It did turn on. There were still some warnings on the screen I think, but I drove to the dealership.