NHTSA Complaint #11519248 — 2016 CHRYSLER TOWN AND COUNTRY

The gas-cap warning lamp came on but there was no issue with the gas cap upon inspection. Within two days, the transmission started slipping sporadically between gears as the van accelerated between 10-35 mph and there was a high-pitched whir from 0-40 mph. Shortly after, the gears would not engage after stopping at a light and the van was unable to move forward (as if it was in neutral.) We shut off the engine, let it cool down, and then restarted it. We were able to get to an independent service center who inspected the vehicle and indicated that it was likely the transmission pump which was recalled in August 2016. (S44) Not sure why Chrysler excluded my vehicle from this recall but it was extremely dangerous for the car to stop moving forward while driving especially on a busy county highway. Vehicle is now at dealer who will not repair it as a recall because my vehicle VIN was not originally included in the recall. Am the original owner of vehicle.