NHTSA Complaint #11519244 — 2020 SUBARU ASCENT

The braking system on the vehicle does not operate as expected on the vehicle. As a result a vehicle that only has 40k miles on a daily driver, is on its 3 set of rotors, 2nd set of brake pads( i declined having them changed at the 40k service) and 2nd set of tires. The brakes have not functioned comparably to any other vehicle that I have driven. They grind and the vehicle shakes when stopping. The issue grows worse with the increase in speed. I spoke with the service manager at the dealership and he informed me that Subaru is aware of the issue and it is common for this vehicle. The service manager stated that the rotors and calipers for the vehicle are undersized for the curb weight and it is an ongoing issue with the vehicles. I have spent thousand on maintenance on a vehicle that is 2 years old, an unreasonable amount. On the service managers recommendation I reached out to Subaru about the issue and was given a $600.00 coupon and told there is nothing else they can do and my issue was reviewed at the "highest levels". As I drive the vehicle now, I feel that the braking system is inadequate and the vehicle does not handle in a safe manner. According to Subaru, my only recourse is to spent thousands of dollars each year I own the vehicle at their dealership changing brakes and rotors with every oil change. Unacceptable.