NHTSA Complaint #11518632 — 2020 KIA SOUL POWER TRAIN

Complaint Details

ODI Number	11518632
Vehicle	2020 KIA SOUL
Component	POWER TRAIN
Date of Incident	April 16, 2023
Date Filed	April 24, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

My experience: My transmission failed while driving at full speed on the highway. My car initially started balking, with RPMs jumping between 2000 and 3000 RMPs. Then, it revved high and RPMs suddenly jumped into the red while the car was not propelling forward at any real speed. It was an extremely dangerous, scary situation in the rain, with an 18-wheeler right behind me. I am grateful to have made it to the dealer without having a crash. There were never any warning lamps and this happened out of the blue, without prior warning. Dealer report: "Metal debris on speed sensor; transmission internal failure. Techline authorized transmission replacement." Transmission has been replaced.

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