NHTSA Complaint #11518459 — 2016 CHEVROLET EQUINOX

In February of 2021, I was traveling with my son (and was 8 months pregnant) on a highway going roughly 60-65 mph. All of a sudden, a terrible storm hit the area and I turned my wipers on. Within moments I heard a noise and both wipers were no longer working. I had no visibility and almost wrecked. I was extremely traumatized by the situation. I was able to pull off the road and waited until the storm passed (2 hours). I found a small shop that confirmed the wiper mechanism needed to be replaced because of the “ball joints”. They didn’t have the part, so I had to continue the 3 hour drive stopping when it started to rain. A 3 hour drive took us 6 hours. I was able to have the issue repaired for nearly $215.00. Fast forward to today (4/22/23) and again, the wiper mechanism has given out. Again, we were on the Highway and during a storm, the mechanism gave out and we lost operation in the wiper on the driver side. I was traveling with my two children, and again almost ran off the road and had no visibility. After doing research it looks like there is a “special coverage” for this issue and I think it’s a poor decision for this part to not be recalled and handled appropriately by GM. I have called GM and scheduled an appointment to have my wiper mechanism inspected/fixed and was told I would need to cover the cost. That is unacceptable. This is extremely dangerous and has caused me not only hundreds of dollars now, but the security of even getting in my vehicle to drive when it’s raining or a storm is approaching. Please do the right thing and require a recall. Invoice from the first fix in 2021 is attached. I am happy to provide the invoice for the next fix after it occurs next week.