NHTSA Complaint #11517878 — 2021 SUBARU OUTBACK
VISIBILITY/WIPER issue reported to NHTSA
Complaint Details
| ODI Number | 11517878 |
| Vehicle | 2021 SUBARU OUTBACK |
| Component | VISIBILITY/WIPER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NM |
Consumer Description
The front windshield spontaneously cracked sometime overnight, while my car was parked in my garage. I noticed it when I got into my car one morning, and a roughly 6 inch horizontal crack had appeared, originating from the driver's side edge about halfway up the glass. I immediately got out and inspected the crack to find a point of impact, but it was a perfectly smooth crack line w/ zero points of impact. I drove the short distance to my destination, and an hour or two later when I got back in the car, it had continued to grow to maybe double the previous size (now 15-20" wide). The crack was directly in my line of sight from my eyes to the road ahead. The next day, I took it to my Subaru dealer, where they took photos and said they'd contact Subaru corporate to determine if they'd pay for the replacement. I just got news today that they'll replace it, but I'm responsible for a hefty "deductible" to replace their faulty glass.
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