NHTSA Complaint #11517577 — 2020 NISSAN SENTRA
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11517577 |
| Vehicle | 2020 NISSAN SENTRA |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WI |
Consumer Description
I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.
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