NHTSA Complaint #11669825 — 2020 NISSAN SENTRA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11669825
Vehicle 2020 NISSAN SENTRA
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I purchased m 2020 Nissan Sentra brand new off the showroom floor from Modern Nissan of Winston Salem in April. On [XXX] (in examining the first invoice, the date is incorrect) with only 28, 778 miles my car would not start however, an engine malfunction light, ABS indicator light, forward emergency braking system warning icon, rear automatic braking warning icon and a caution light showed up on and over the dash- board. I called my warranty dept., Nissan, explained the situation as best I could and had the car towed. Upon getting transportation there was told problem was not factory warranty but was chewed by rodents or some small animal; not warranty covered since not Nissan's fault, paid $1194. However, not 24 hours later and after putting down rodent and small animal deterrent had to take car back. Was told they missed something which added to my cost totaling $630. Totally, keeping my car 6 days. Afterwards, getting my car back again on 06/16 the second time I have taken my car back twice. The same malfunction light has come back on with the same indicator icon as forward braking system and the seat belt indicator comes on and the buzzer goes on and off whether the seat belt is on and fastened or not. After researching problems with the 2020 Nissan Sentra, I do not believe any small animal or rodent has done any damage to the electrical system on my car as I have had cars in my driveway for over 25 years with no such damage ever before. I believe Nissan should be held accountable, or my bumper to bumper 110,000-mile 2029 warranty should take care of this, and I should be reimbursed! This type of existing problem can be life threatening to me, any passengers I may have and other drivers on the road! With today's economy, my being [XXX] I cannot continue to pay such huge amounts for a factory malfunction when I have a warranty in place or try to buy another car especially when this one is not paid for!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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