Vehicle Safety Data

NHTSA Complaint #11517564 — 2017 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11517564
Vehicle 2017 MAZDA CX-5
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

The display operates by itself. This is a known issue commonly called “ghost touch” and Mazda has issued service bulletins for 2014-2016 model year cars. Unfortunately other cars including my 2017 CX-5 are also affected. This is a safety issue as the navigation will stop working and the constant beeping from the ghost clicking is very distracting and can lead to the driver not focusing on the road. Mazda should be required to recall all affected model years, not just the 2014-2016.

Related Complaints for the 2017 MAZDA CX-5

Other ELECTRICAL SYSTEM Complaints

#11709977 UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and ...
#11707923 The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the de...
#11702925 Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...
#11699194 CX-5's infotainment system RANDOMLY, AND WITHOUT WARNING STARTS BEEPING AND CHANGING OPTIONS WHILE DRIVING, A VERY DI...
#11697501 The infotainment system in my 2017 Mazda CX-5 exhibits dangerous behavior consistent with known defects described in ...

Recent Complaints for the 2017 MAZDA CX-5

#11707923 UNKNOWN OR OTHER The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the de...
#11702925 FORWARD COLLISION AVOIDANCE: WARNINGS Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...
#11702925 LANE DEPARTURE: BLIND SPOT DETECTION Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...
#11699194 UNKNOWN OR OTHER CX-5's infotainment system RANDOMLY, AND WITHOUT WARNING STARTS BEEPING AND CHANGING OPTIONS WHILE DRIVING, A VERY DI...
#11692299 SEAT BELTS Not an "incident" per se. Front passenger Seat Belt is difficult to clasp.
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