NHTSA Complaint #11517349 — 2013 BMW X3

It appears that BMW may be hiding a fact from customers and victims and refuses to issue a class action or address concerns for cars older than 2015. BMW NA’s negligence has caused too many hardships for many people and today is the day they need to stop; this company needs to be held responsible for its actions and stop blaming the consumer. As a result, you have been impacted by this issue with your 2013 BMW X3 i28 4-cylinder turbo with 70,383 miles, I purchased the vehicle with 56,832 miles on it. After owning the car for a year and a half (11/12/2020 – 07/14/2022) and only 13,551 miles driven, I was forced to voluntarily give it back to the finance company due to financial hardship caused by the car issues. The vehicle had oil issues on several occasions which I always ensured I had extra in my vehicle, however, since BMW NA offered no solutions to the N20 engine, the maintenance centers did nothing for a solution. As a 52-year-old male with disabilities, you relied on BMW for the maintenance of your car, which was serviced at a BMW service center in Ft. Lauderdale, FL. In June of 2022, I boarded the Autotrain from Florida to Virginia, this was to ensure I didn’t add more wear and tear, as well as mileage on my vehicle, it was cleared to travel a month earlier by BMW of Fort Lauderdale. While traveling from Buffalo, NY to Rhode Island on July 14th, 2022, the engine suddenly died on me while driving on the NYS Thruway, which could have been a potentially deadly situation. I had the car towed to Towne BMW in Williamsville, NY, where they conducted a diagnostic and claimed the problem was just the battery. However, the engine died again as soon as you left the dealership, and they claimed it had seized up. They refused to take responsibility and never provided a clear diagnosis of what they had done on both days. When I contacted BMW North America, they accused me of being negligent with your vehicle, despite having documentation from Fort Lauderdale BMW to p