NHTSA Complaint #11516855 — 2019 CADILLAC XT5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11516855
Vehicle	2019 CADILLAC XT5
Component	UNKNOWN OR OTHER
Date of Incident	April 10, 2023
Date Filed	April 13, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Per the owners manual, the vehicle is supposed to be equipped with four reinforced jacking points for the vehicle supplied jack. The two front reinforced points were never installed. Besides, there being no way to jack up the vehicle, it some one unknowingly attempt to jack up the car, it could fall off the jack and injure or kill someone. I went to the dealer, and upon inspection they agreed that the points were missing. I contacted GM, but after one call, no one responded back to me.

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