NHTSA Complaint #11516741 — 2020 MAZDA CX-5

The infotainment system experiences a "ghost touch" at random times. Usually it is when it is warm out or in direct sunlight. This has caused some of the safety features of the car to be randomly turned off. The system becomes unresponsive to manual controls while the ghost touch is occurring. This is frequent and dangerous. It is shut off lane control warnings, lighting, dimmed the entire system, etc. This has been a known issue on past models and the dealer is telling me they are aware of this but it is not covered under the warranty on my model. The first time this occurred was around 35,000 miles but I didn't realize what was happening. When I asked the dealer about it, they couldn't repeat it and ignored my concerns. It didn't start regularlly occurring until after my 36,000 mile warranty was up.