NHTSA Complaint #11516494 — 2018 FORD EDGE VISIBILITY:SUN/MOON ROOF ASSEMBLY

Complaint Details

ODI Number	11516494
Vehicle	2018 FORD EDGE
Component	VISIBILITY:SUN/MOON ROOF ASSEMBLY
Date of Incident	April 3, 2023
Date Filed	April 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The contact owns a 2018 Ford Edge. The contact stated while driving 40-50 MPH, she heard an abnormally loud sound coming from the sunroof before the sunroof glass panel cracked. The contact drove to her residence, where she noticed that the sunroof glass was significantly cracked. The vehicle was taken to the dealer, who informed the contact that they could not assist. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.

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