NHTSA Complaint #11516488 — 2016 FORD F-150

I went for service to the Goodyear dealer where I bought my tires for an oil change and tire rotation. They were able to do the oil change, but unable to rotate the tires due to what is, apparently, a very common issue. The manager apologetically told me I had swollen lug nuts, that it was caused by the use of aluminum clad steel nuts, and even if they got the lug nuts off, it was quite possible they wouldn't be able to put them back on safely. He said they didn't have any replacement lug nuts and suggested I buy solid steel (chrome plated) aftermarket Dorman lug nuts (costing upwards of $5 to $7 each), offering to install them for free when I brought the truck back for tire rotation. He also indicated that it was a safety hazard, because if I had a flat tire, it was quite likely that I would be unable to change it. I have verified his statements. In fact, I was shocked to find that this is a very common, very well-known issue, and wonder why you haven't already done something to compel Ford to issue a recall? Leaving thousands of motorists stranded on the side of the road because they were blindsided by this issue is bound to lead to some potentially serious repercussions. I have no file to upload. Thankfully, I found out about this the easy way. Shame on you if you sit idly by while others are finding out the hard way.