NHTSA Complaint #11515973 — 2020 KIA SOUL

The contact owns a 2020 Kia Soul. The contact stated that on several occasions while driving at slow speeds or while idling, the vehicle stalled without warning. The contact was able to coast the vehicle off the road and restart the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer where the dealer test drove the vehicle. The vehicle was diagnosed, and it was determined that the transmission needed to be reset. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where the vehicle was diagnosed but the failure could not be duplicated. The contact stated that upon research, the vehicle previously included in NHTSA Campaign Number: 21V259000 (Engine). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,400.