NHTSA Complaint #11515526 — 2017 FORD EXPLORER

The power liftgate on my Ford Explorer slammed down on me when I attempted to put groceries into my car in the store parking lot. My liftgate had given no warning signs of malfunction, and then one day I open it with the key fob button, it opens all the way and while it was opening I was standing ready to load groceries into the back and the second it reached the fully open position, it came slamming down on my head. I am so fortunate that I was not holding my baby when this occurred. I could have been seriously injured if I had been standing at a different angle. The liftgate opens with the interior button in the vehicle and with the key fob, but once it is fully open it comes slamming down.