NHTSA Complaint #11515517 — 2013 HYUNDAI SANTA FE ENGINE

Complaint Details

ODI Number	11515517
Vehicle	2013 HYUNDAI SANTA FE
Component	ENGINE
Date of Incident	March 31, 2023
Date Filed	April 5, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The engine is failing due to a broken bearing inside the engine. This caused oil to leak inside the engine and burn out through the exhaust. There were no warning lights such as a check engine or low oil. The reason we took it to the shop is because the car started making raddling and knocking noise when pressing the gas pedal. The mechanic shop informed us there was no oil in the vehicle when we just got a synthetic oil change in December. They diagnosed that significant engine damage was done and the engine needed to be replaced. The vehicle is almost 10 years old and has 108,000 miles. There were no warning signs of this happening it just happened. There were no major issues with this vehicle. We consistently maintained the vehicle maintenance and oil changes and kept all records.

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