NHTSA Complaint #11515294 — 2016 KIA SOUL

2/17/23 Car was disabled on highway lost speed in the middle of traffic and could not go over 20MPH at dealership- it was confirmed that catalytic convertor went out. 2/23/23 Car CC was replaced picked it up and noticed weird sound from engine 2/24/23 Car returned to dealership 3/3/23 Dealership stated the engine was bad 3/13/23 We were informed that KIA would not cover the repairs and we had to pay $5700 4/3/23 Dealership called and said car was ready to be picked up Car has 78,000 miles on it and has been well maintained - we have all of the service records We understand there is a class action lawsuit where high exhaust gas temperatures may damage the catalytic convertor, resulting in abnormal engine combustion damaging the engine. We have been told that our engine did not qualify under the VIN number that we had. KIA has had known engine problems for over 12 years and we feel that the CC damaged the engine and this is what caused the failure. There were no warning signs, no smoke out of the exhaust etc We just keep getting the run around saying that our VIN was not part of the recall even though our engine had only 78,000 miles and it was very well maintained. Please let us know if we can get any help in paying for this huge expense