NHTSA Complaint #11515003 — 2017 MERCEDES ROYALE SPRINTER COACH

Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed within the first 60 days of ownership and under 1,000 miles and absolutely no issues up to this point. Mercedes of Loveland takes this VERY seriously because the soonest they could get this safety failure into their service facility was June 13th 2023. I explained that this is my only vehicle that I use it for my livelihood and he told me that they were busy. Please help me out on this. I paid $6,500 for a 7 year 170,000 mile warranty expecting not to be treated like this with something this serious. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).