NHTSA Complaint #11514821 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford Ecosport. The contact stated while driving approximately 30 MPH, there was a squeaking and knocking sound coming from the vehicle. The contact stated that the vehicle started to shake, vibrate, and then lost motive power. The vehicle was later towed to the local dealer who diagnosed that the oil pump had failed, and that the timing chain had disintegrated causing the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 8,000. The contact stated that at the time of failure, the oil pressure light came on. The contact chose not to operate the vehicle due to fear of doing damage to the engine but the power and engine came on when the car was started. But when taken to the dealership, they claimed the vehicle would not stay running.