NHTSA Complaint #11514375 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11514375
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	February 13, 2023
Date Filed	March 29, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

Horne Kia in Gilbert Arizona tore down our engine and found it damaged beyond repair. We were told by the aforementioned dealership that the engine would need to be replaced. Kia has given our engine a 15 year / 150,000 mile warranty due to this nation wide Kia / Hyundai engine defect situation. Our vehicle has around 79,000 miles and is a 2016 model. Still Kia refuses to replace the engine. The safety problem that comes into play is that Kia is telling us to continue driving our vehicle until the engine completely freezes up. Kia is sending ours and many others vehicles back out on the road in this condition. These vehicles can break down at any time and create a possible incident that could be detrimental to the safety of the driver and others in the area.

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