NHTSA Complaint #11513860 — 2017 HYUNDAI ELANTRA

•In early October 2022 when the car owner purchased the Hyundai 2017 Elantra it had 77,717 miles on it. The inspection of the car by the dealership’s service department prior to purchase did not indicate any concerns with the engine. No mention was made of the need for an extended warranty. •In February 2023, four months after purchase, the car was taken to a Hyundai Service Department of the same company for an 85,000-mile servicing at 84,107. Again, no concerns with the engine of the car were noted. •Fifteen days later the car’s engine died. The same Hyundai Service Department indicated that there was so much carbon buildup that the intake valves and pistons in cylinder 3 came into contact causing metal shavings to blow the engine. They said they had filed a PA with Hyundai Customer Service USA and had been told because the owner is a second owner Hyundai would not pay for the replacement of the engine under the 100,000 K warranty. A new engine had to be installed at the estimated cost of $6790. The Hyundai Service Department indicated this was a reduction in the cost of both the new engine and labor.