NHTSA Complaint #11512884 — 2023 BMW X7 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11512884
Vehicle	2023 BMW X7
Component	ELECTRICAL SYSTEM
Date of Incident	March 18, 2023
Date Filed	March 20, 2023
Mileage	5,858 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

The contact owns a 2023 BMW X7. The contact stated while driving 45-50 MPH, the message "Unable to Drive" and SOS messages were displayed. The vehicle then came to a complete stop, almost causing a crash. The contact turned off and restarted the vehicle and the vehicle responded as needed, and the contact was able to drive to the residence. The manufacturer was notified of the failure and advised the contact not to drive the vehicle and to take the vehicle to the local dealer for assistance. The vehicle was towed to the dealer, where it was diagnosed that an unknown software update needed to be completed. The vehicle was not repaired. The failure mileage was approximately 5,858.

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