NHTSA Complaint #11684177 — 2023 BMW X7

I ATTEMPTED TO HAVE SAFETY RECALL 24V-104(INTEGRATED BRAKE SYSTEM MALFUNTION) PERFORMED AT BMW DEALERSHIP BMW AUSTIN, 7011 MCNEIL DR. AUSTIN, TX 78729-7687 PHONE (512)343-3570 ON AUGUST 28 2025 AT 11;00AM WITH JASON SANTOSUOSSO. THIS SERVICE ADVISORY TOLD ME THE RECALL IS NOT COVERED, BECAUSE MY VEHICLE HAS 36,100 MILES-JUST 100 MILES OVER THE 36,000-MILE FACTORY warranty. HE INFORMED ME THAT BMW 'DENIED" THE REPAIR AND THA I WOULD NEED TO PAY $1900. OUT OF POCKET, (INCLUEDE OIL CHANGE $329), EVEN THOUGH THIS A FEDERAL SAFETY RECALL. AS PER NHTSA REGULATIONS, RECALL REPAIRS MUST PERFORMED FREE OF CHARGE, REGARDLESS OF MILEAGE OR WARRANTY EXPIRATION, REFUSING TO PERFORM A BRAKE-RELATED SAFETY RECALL DUE TO MILEAGE IS NOT ONLY UNREASONABLE BUT APPEARS TO VIOLATE FEDERAL LAW. THE VEHICLE REMAINS UNREPAIRED AND POSES A POTENTIAL SAFETY RISK TO MYSELF AND OTHERS. I AM REQUESTIG THAT NHTSA INVESTIGATE THIS DENIAL OF SERVICE AND ENSUERE THAT BMW ANT ITS DEALERSHIPS COMPLY WITH THE RECALL LAWS.