NHTSA Complaint #11512866 — 2018 FORD F-150

The contact owns a 2018 Ford F-150. The contact stated he received a notice of Ford Campaign Number: 21M06 for enhanced unintended tailgate opening remedy. The vehicle was taken to the dealer, where the repair was completed. The dealer then informed the contact that he would need to press the power release button twice in order to open the vehicle; however, upon testing the vehicle, the tailgate failed to respond as intended. The contact stated that the tailgate would only open while the vehicle was turned off. The dealer informed the contact that another software update needed to be performed on the vehicle to repair the issue. Additionally, the dealer informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V983000 (Latches/Locks/Linkages). The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 53,000.