NHTSA Complaint #11512778 — 2014 FORD FUSION

The contact owns a 2014 Ford Fusion. The contact stated while driving 5-10 MPH and depressing the accelerator pedal, the vehicle failed to respond. A message indicating that the vehicle was overheating was displayed. The contact veered to the side of the road. The contact turned off and restarted the vehicle, but the vehicle failed to shift into gear. The vehicle was towed to the local dealer, where the failure could not be duplicated. The contact received a recall notice for NHTSA Campaign Number: 22V413000 (Power Train); however, the dealer declined to complete the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was then towed to a used car dealer, where the thermostat was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,126.