NHTSA Complaint #11512619 — 2010 FORD FLEX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11512619
Vehicle 2010 FORD FLEX
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ID

Consumer Description

While driving at 65mph, vehicle started to accelerate funny and cel came on. was getting on the freeway and the vehicle overheated and CEL light came on. I was able to safely pull over before the vehicle died. Got vehicle towed to my home and when engine oil was checked, it was discovered that there was coolant in the oil. Took to a local shop where it was determined that the water pump had failed and dumped all of the coolant into the oil pan. Estimated cost of repair with labor is $5,000. Failure mileage was ~192,000. The oil was in good standing and gold in color 12 hours prior and was only driven ~45 miles at highway speeds before the failure happened. From what I can tell, this was a catastrophic failure of the water pump bearing seal that happened almost instantaneously. This needs to be looked into, as the repair bill does not match the issue. A water pump repair should not cost more than the vehicle.

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