NHTSA Complaint #11512192 — 2018 FORD F-150

The contact owns a 2018 Ford F-150. The contact stated while driving at various speeds, the Navigation System screen turned off temporarily. There was no warning light illuminated. The contact stated that the failure had been reoccurring increasingly and the Navigation System screen would turn off for an extended period and would fail to turn on upon turning off and restarting the vehicle. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and informed the contact that it was a known failure; however, there was no fix for the failure. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 70,000.