NHTSA Complaint #11512162 — 2016 TOYOTA HIGHLANDER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11512162
Vehicle	2016 TOYOTA HIGHLANDER
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2023
Date Filed	March 16, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Description of Problem (electrical issue affecting multiple systems): Engine shuts off while driving. All instrument/electronic displays shut off or flicker while driving. Steering wheel locks and vibrates. Liftgate does not open. Vehicle cannot be unlocked with fob. Vehicle does not start. May start after several attempts. Safety: My family's safety was put at risk when car stalled and almost hit by other vehicles while driving on streets and highway. Risk has continued because Toyota has not identified and fixed the problem. Dealer: The problem has been reproduced by dealer. Dealer blamed and replaced battery, but problem continued. Vehicle only inspected by dealer and nobody else. Warning Lamps/Message: No Service lights or warning messaged on.

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