NHTSA Complaint #11511692 — 2018 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11511692
Vehicle 2018 FORD EXPLORER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NE

Consumer Description

Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn’t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn’t believe I didn’t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I’ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It’s been to different dealerships and the ford ones and ford don’t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn’t drive correctly and terrain management fault, unloaded itself from trailer too.

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