NHTSA Complaint #11511089 — 2023 VOLVO XC60

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11511089
Vehicle 2023 VOLVO XC60
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

When I go to start the car the car does not start....a warning comes on saying "vehicle key not being detected" see owners manual The key is sitting on the console when I start it. It took me 3 times before it started . I left a gym in the morning hours and it wouldn't start when I came out ...same warning came on.. This has happened 4 times in a 3 month period. Has been in service 4 times. This is a big safety issue I don't want to keep driving this car it cannot be trusted. it's not reliable. When it's in service they cannot replicate it and they told me the first time it was the battery .The next time they said it may need an update . They just don't know. Brought it in 4 th time , now they're saying the Farb goes into sleep mode and thats why it doesn't start the car!!! that so untrue. They looking for things because they can't find a fix. It"s inconsistent . I'm afraid I am going to be stranded somewhere . I have a baby in the car and on the road alot going long distances . this is outrageous NOT SAFE ! INSPECTED BY SERVICE AND THEY CONFER WITH VOLVO. THE COOLANT LIGHT CAME ON IN THE FIRST WEEK AND THEY HAD TO CHANGE OUT THE THERMOSAT. THE AIR BAG WARNING LIGHT CAME ON RECENTLY . THESE PROBLEMS DON'T REPLICATE FOR SERVICE BUT I HAVE VIDEOS AND PICS . I AM LOOKING FOR A BUY BACK AND MY DOWNPAYMENT BACK THIS IS SO STRESSFUL AND SO MANY INCONVENIENCES FOR A BRAND NEW CaR CANNOT BE TRUSTED.

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