NHTSA Complaint #11554722 — 2023 VOLVO XC60

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11554722
Vehicle	2023 VOLVO XC60
Component	ELECTRICAL SYSTEM
Date of Incident	November 11, 2023
Date Filed	November 12, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

On November 11, 2023 @ between 10:30 and noon, the vehicle infotainment system completely failed. The screen went blank and functions for heat, radio, navigation, cameras, indicator lights in the mirror and the ability to call Volvo emergency services were all lost. A message on the screen said, "Stop the vehicle. This vehicle's infotainment system has encountered a problem. You can reboot or reset factory settings. If this doesn't help, please contact a workshop." This is the second such failure. The first occurred on September 22, 2023. I filed a report with Volvo (REF#[XXX]), and repairs were effected at a local dealer in Maryland. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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Other ELECTRICAL SYSTEM Complaints

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Recent Complaints for the 2023 VOLVO XC60

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