NHTSA Complaint #11510879 — 2023 VOLKSWAGEN ID.4

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number	11510879
Vehicle	2023 VOLKSWAGEN ID.4
Component	FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident	February 20, 2023
Date Filed	March 8, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

Our forward collision warning, automatic emergency braking, rear cross traffic warning systems stopped working on our 2023 ID.4 with 2500 miles on it about 2 weeks ago. Took it to the dealership on 3/3/23 for repairs, after 4 hours the tech came out and was clueless what to what was causing the issue. They requested I leave the vehicle there the rest of the day so a tech from a different location could remote into the vehicle. After another 4-5 hours I was informed they "thought" one of the control modules was defective and needed to be replaced. They say this part has no ETA and would likely take anywhere from several weeks to MANY months to come in. VW does not consider any of these items a "safety issue" and refused to provide a loaner until parts became available.

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