NHTSA Complaint #11510810 — 2021 FORD ESCAPE HYBRID

The contact owns a 2021 Ford Escape Hybrid. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that AAA was notified and was able to jumpstart the vehicle. Additionally, the contact stated that a message indicating to turn off the voltage to save power or restart vehicle appeared on the instrument panel. The vehicle was taken to the dealer where it was diagnosed, and the contact was informed to drive the vehicle more and the battery was replaced. The vehicle was repaired; however, the contact then stated that the front passenger’s side window inadvertently rolled down. The vehicle was taken to the dealer where it was diagnosed that the glider and sensor needed to be replaced. The vehicle was repaired. The contact related the failure to the NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System). The manufacturer was not notified of the failure. The failure mileage was approximately 12,000. The VIN was not available.