2021 FORD ESCAPE HYBRID Hybrid Propulsion System Problems

The contact owns a 2021 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the high-voltage battery had failed and needed to be replaced. The contact stated that the dealer reset the check engine warning light. The contact stated that the following day after the reset, the check engine warning light illuminated a second time. The contact related the failure to NHTSA Campaign Number: 21V869000 (ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 129,000.

The contact owns a 2021 Ford Escape. The contact stated that the check engine warning light was illuminated, and the message that the vehicle had lost power was displayed. The contact disconnected the Hybrid setting and indicated the loss of power with the Hybrid battery. The failure was self-corrected; however, the failure still occurred intermittently. The contact became aware of NHTSA Campaign Numbers: 21V869000 (Electrical System, Hybrid Propulsion System) and 22V149000 (Electrical System, Hybrid Propulsion System). The vehicle was taken to the dealer where it was confirmed that the VIN was not included in the recalls. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer confirmed the VIN was not included in the recalls. The failure mileage was 50,000.

The contact owns a 2021 Ford Escape Hybrid. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that AAA was notified and was able to jumpstart the vehicle. Additionally, the contact stated that a message indicating to turn off the voltage to save power or restart vehicle appeared on the instrument panel. The vehicle was taken to the dealer where it was diagnosed, and the contact was informed to drive the vehicle more and the battery was replaced. The vehicle was repaired; however, the contact then stated that the front passenger’s side window inadvertently rolled down. The vehicle was taken to the dealer where it was diagnosed that the glider and sensor needed to be replaced. The vehicle was repaired. The contact related the failure to the NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System). The manufacturer was not notified of...