NHTSA Complaint #11510704 — 2018 FORD EXPEDITION

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11510704
Vehicle 2018 FORD EXPEDITION
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

All 4 struts failed at approximately 46,000 miles. It is available for inspection upon request but for safety reasons I will have it fixed as soon as possible. It had been riding rough for a while and started sending my children flying around the backseat particularly the third row and grew much louder and jostling with every bump in the road. Last oil change at 43,000 miles it was recommended to replace rear struts due to leaking but I was waiting for a second opinion. When I took it in for an alignment after new tires were put on I made no mention of this to see what they said and sure enough all 4 struts were leaking and needed replaced as soon as possible at 46,000 miles. No warning lamps or messages. Problems first appeared around July 2022 and progressively got worse.

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