NHTSA Complaint #11507855 — 2018 FORD EXPEDITION

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11507855
Vehicle	2018 FORD EXPEDITION
Component	SUSPENSION
Date of Incident	November 17, 2022
Date Filed	February 17, 2023
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2018 Ford Expedition. The contact stated while driving 65 MPH, the vehicle started bouncing without warning. The contact stated that after several seconds, the vehicle stopped bouncing. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the front shocks were leaking, and that both front shocks needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA hotline to file a complaint. The failure mileage was 17,000.

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