NHTSA Complaint #11510290 — 2017 HYUNDAI ELANTRA

It all started in 2020. I took my car to Don Wood Hyundai Athens OH for a ticking noise at 60K miles rite after the same dealership performed an oil change. After several weeks of no answers about my car I was told it needed an engine, no one ever gave me a reason as to why. I was also told I would not have any type of extended warranty. 2023 I was driving the car on the highway when it all of a sudden loss power and sputtered and almost stalled. I took the car to Don Wood Hyundai for service when I asked what was wrong with my car I was told it needed a software update and the issue was resolved. While the car was being serviced I found a Hyundai NHSTA service memo about issues with the ignition coils. When I picked up the car I specifically asked if the coils had been checked and if they are the correct ones. No one in this Hyundai Dealer ship could tell me, they completely failed to do a visual inspection. So I take my car back and decide to investigate. I contacted Hyundai about the issue they were no help. I then decided might as well just replace the coils and spark plugs myself since I am at 87K miles. I found a badly corroded spark plug and damaged coil on the car. Hyundai claims their coils and plugs are good for up to 80 - 100K miles. According to the dealership when the engine was replaced all of these components would have been replaced also. So my "new" engine and components have started to fail at 20K miles. Had I not done the service myself the car for sure would have died on the road and created a dangerous situation. I believe Hyundai has a lot of issues with their newer cars that need to be resolved and they are not doing quality work to ensure documented issues are not resolved.