NHTSA Complaint #11510151 — 2019 AUDI Q8

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11510151
Vehicle 2019 AUDI Q8
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

November 18, 2022 a warning lamp of electric system problem was displayed. There is no local Audi dealer and I decided to take the vehicle to my local automotive repair shop that does non warranty repair on Audis. I drove approximately 6-8 miles after the light came on and was one half mile from the service technicians when within 300 yards the vehicle became sequentially inoperable. First power steering, then transmission, brakes , ended with engine failure. I was in rush hour traffic and unable to steer off the road so I was blocking traffic near an intersection. My flashers and power windows were all that functioned. The doors were locked. When the tow truck arrived he let me out of the car. I was not injured and the vehicle was not hit either. The vehicle was transported to Audi Beaverton Oregon and now 3 1/2 months later is still there because there are no available starter/generator units available in this country. That unit failed and was the cause for my Audi’s complete shutdown. This was a potentially very dangerous situation and needs to be reported for a recall campaign. I have read that there are thousands of similar failures of the starter/generator systems in the USA and no available parts. I still have no estimate from my Audi Beaverton dealer/sevice supervisor as to when I can expect to get my car repaired and returned to me. They have not provided a loaner vehicle and refuse to cover the full cost of a rental car. I am disappointed in Audi’s level of customer service and communication.

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