NHTSA Complaint #11509935 — 2018 TOYOTA C-HR

On 2/13/2023, an object hit my windshield & it cracked. I filed a claim with my insurance & took it to Safelite. Safelite replaced my windshield on 2/27/2023, however, they were not able to recalibrate the sensors within the windshield. This means 3 safety components in my car no longer work, which are; lane departure, cruise control, & pre-collision. I now have a flashing warning in my dash constantly because the sensors embedded in the windshield aren’t calibrated, which is a hazard. I filed complaint #11448934 on 1/26/2022 with NHTSA explaining how my pre-collision system was giving me problems. Safelite is going to try a different glass and then try to recalibrate on 3/4/2023. My car is available upon request. My & others safety are put at risk because Toyota opted to put important safety features in one of the most exposed & vulnerable places on a car, that I quite frankly wasn’t aware of until it cracked. I have not had it evaluated by the manufacturer, independent dealer/service center and it has not been inspected. There haven’t been any accidents.. yet. I will upload a picture of the Safelite work order. You will see it says, “Recal failed”