NHTSA Complaint #11509878 — 2019 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11509878
Vehicle	2019 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	January 2, 2023
Date Filed	March 2, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The Infotainment System has consistent "ghost touching". Not only is this a distraction while trying to drive it is changing the safety settings and display settings available in within the system such as ADAS settings and MPH\KMH speedometer options. Other less-severe options are consistently changed as well such as navigation volume etc. The problem is easy to reproduce, just need to start the car. I just paid $300 for a full replacement of the screen from Mazda, along with an update and the problem not only persists but is worse. The problem got progressively worse but there were no light indicators etc.

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