NHTSA Complaint #11509745 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated while the vehicle was parked, the driver’s side door was making abnormally loud sounds while opening and closing the door. The contact stated that the latch on the door fractured, causing the door to swing open unintendedly. Additionally, it was difficult to roll the window up or down. There was no warning prior to the failure. The vehicle was taken to a dealer, and it was determined that the door welds were fractured causing the failure. The vehicle was not yet repaired. The manufacture was notified of the failure. The failure mileage was approximately 22,000.