NHTSA Complaint #11509417 — 2020 FORD ESCAPE

I purchased this car brand new in July of 2020. In the Fall of 2022 the driver side door started making a popping sound when opening and closing and wouldn't close properly. At this point the window started not going down all the way. I took it in to the dealership and was told that the regulator would have to be replaced. They ordered the part and when it came in they replaced it but they discovered that the welds on the bracket holding the check strap to the inside of the door had come detached and the track had become bent and was actually keeping the window from going down. They said that it could not be repaired and the whole door would have to be replaced. To me this sounds like a factory defect and Ford should be responsible for 100% of this replacement. I was outside of my factory warranty so I would be out of pocket for the replacement. The service advisor reached out to Ford to ask what they could do. Ford offered to cover a portion of the expense but still left me with an out of pocket amount that I can't afford to pay. This car was barely 2 years old when this happened and this should not be happening under normal use. The dealership riveted the bracket back to the inside of the door and it's a temporary fix but the window still doesn't go down. It is a major inconvenience and I'm concerned if in an emergency I won't be able to get my window down. I'm paying good money for a new car and should not be having this issue. FORD YOU ARE RESPONSIBLE AND YOU SHOULD PAY FOR THIS REPLACEMENT! I'VE SEEN MANY COMPLAINTS ABOUT THIS VERY SAME ISSUE.