NHTSA Complaint #11509108 — 2021 TESLA MODEL 3

AC/Heat pump total failure at 18,317 miles. Due to cold weather in Michigan and simply running the car, the heat pump went out entirely which creates the climate control in the vehicle. This caused dangerous driving conditions since the windows could not be defogged and the vehicle was below freezing temperatures inside. The service agents I spoke with seemed to understand this was a common occurrence in cold weather climates. The reason I am reporting this, is although mine was replaced at no cost to me under warranty, this is a manufacturing oversight and needs to be addressed by the company. This can cause very unsafe driving conditions for many people, and cost thousands of dollars in repairs all because they sell a vehicle that has parts not suitable for the climates they operate in.