NHTSA Complaint #11508863 — 2010 FORD EDGE ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11508863
Vehicle	2010 FORD EDGE
Component	ENGINE AND ENGINE COOLING
Date of Incident	February 20, 2023
Date Filed	February 24, 2023
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

The contact owns a 2010 Ford Edge. The contact stated while operating the vehicle, there was a burning odor inside the vehicle. Upon inspection, it was discovered that the coolant reservoir was empty, the engine oil dip stick read full, and the oil was discolored. The vehicle was taken to the local service center where the mechanic discovered water in the engine oil. The mechanic diagnosed the vehicle and determined that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 170,000.

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