NHTSA Complaint #11474501 — 2010 FORD EDGE

The contact owns a 2010 Ford Edge. The contact stated that while driving at an unknown speed, an abnormal noise was heard coming from the engine compartment. No warning lights were illuminated. The contact stated that he pulled over on the side of the roadway, opened the hood, and noticed that the antifreeze reservoir container was empty. The vehicle was taken to the dealer where the failure was diagnosed as a defective water pump that needed replacement. The contact stated that the repair was not completed because the dealer could not guarantee that the engine was not damaged. The vehicle was not repaired but was towed back to the residence. The manufacturer was notified of the failure but offered no assistance. A case was opened. The approximate failure mileage was 148,000.