NHTSA Complaint #11508376 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact took the vehicle to the local dealer for tire service however, the dealer was unable to remove the lug nuts. The contact stated that the lug nuts were swollen. The vehicle has not been repaired. The contact stated that the parts to do the repair was not available. The manufacturer had been informed of the failure. The failure mileage was approximately 20,047. The contact expressed concerns over the possibility of getting a flat tire and how he would change it. The current defective lug nuts are chrome and need to be replaced with steel ones.